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Sometimes a purchase doesn’t work out as expected. This guide explains how refunds generally work when you buy from a creator using Pocketsflow, and how to request one.

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Who you’re buying from

When you purchase, you’re buying directly from the creator.
  • Pocketsflow powers the checkout, delivery, and payment processing.
  • The creator sets the refund terms for their products, as long as those terms comply with the platform’s policies.
Because terms vary by creator, always check the specific product’s policy first.

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Step 1 — Check the refund policy

Before requesting a refund, review both:
  • The product page for any refund window or guarantee (for example, a “14-day money-back guarantee”).
  • The platform-wide Refund Policy: https://www.pocketsflow.com/refund-policy
Together these describe what you can expect. Note that digital products, downloads already accessed, and used memberships may have limited eligibility — this is normal for digital goods.

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Step 2 — Contact the creator

Refunds are issued by the creator, so reach out to them directly:
1

Find the creator's contact

Reply to your confirmation email, or use the support/contact link on the product page or the creator’s site.
2

Include the key details

Provide your name, the email you used at checkout, any order or receipt ID, and a brief, clear reason for the request.
3

Respond to follow-ups

The creator may ask questions to understand your situation and find the best resolution.

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What happens if a refund is approved

  • The payment is reversed according to the creator’s agreement with Pocketsflow and the payment providers.
  • It can take several business days for the refund to appear on your statement, depending on your bank or card issuer.
  • If a full refund isn’t possible, the creator may offer a partial refund or another resolution (for example, store credit or a different product).
For subscriptions, cancelling stops future charges but does not by itself refund past periods — request a refund of a specific charge separately if the creator’s terms allow it. See Managing subscriptions.

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Refunds on subscriptions

  • Cancel in the billing portal to prevent the next renewal. You keep access until the current period ends.
  • To request a refund of the most recent charge, contact the creator and reference the invoice from your invoice history.
  • A refunded subscription payment shows a refunded marker on the related order.

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Disputes and chargebacks

If you can’t resolve an issue directly with the creator:
  • You may be able to raise a dispute (chargeback) with your bank or card issuer.
  • Pocketsflow’s Disputes Policy explains how these are handled: https://www.pocketsflow.com/disputes-policy
Try to resolve things with the creator first. Chargebacks can take much longer than a direct refund, and opening one may affect your ability to buy from that creator again while it’s investigated.

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If you suspect fraud

If a charge is genuinely fraudulent or the seller appears to be acting in bad faith, you can also: