Skip to main content
After you buy from a creator using Pocketsflow, you’ll want to reach what you paid for as quickly as possible. This guide explains every place your access can appear and what to do if something seems missing.

​
Immediately after purchase

Right after payment succeeds you’ll typically:
  • See a confirmation (“thank you”) screen with:
    • A success message.
    • A prominent Get product / Access button.
    • Any special instructions from the creator.
    • Sometimes a prompt to leave a review or create an account.
  • Receive a confirmation email at the address you used at checkout.
We recommend:
  • Clicking the access button on the confirmation screen first.
  • Saving the confirmation email in case you need the links or your order ID later.
  • Checking your inbox within a few minutes if the email hasn’t arrived.
Confirmation can take a few seconds to finalize after payment. If the thank-you screen is still processing, give it a moment before refreshing.

​
Access via email

Your confirmation email usually contains:
  • A receipt with the amount, product name, and order ID.
  • Access — a download link, a course/community link, login instructions, or a license key.
  • A manage subscription link (for recurring plans).
If you don’t see the email:
  • Check your spam, junk, and promotions folders.
  • Search your inbox for the creator’s name or “Pocketsflow”.
  • Verify you used the correct email at checkout (a typo is the most common cause).
Still nothing? Contact the creator, or see Contact support.

​
Access from your Pocketsflow account

If you created a free account (or signed in) at checkout, every purchase is saved to your account. Sign in and open Purchases to see them all in one place. Each row shows: From here you can re-download a file, re-open a course or community, grab your license key, download an invoice, or (for subscriptions) open the billing portal via Manage subscription.
Didn’t make an account at checkout? You can still create one later — use the same email you paid with so your past purchases are matched to your account.

​
Types of access

What “access” means depends on what you bought:
You get one or more download links (on the thank-you screen, in your email, and in Purchases). Click Get product to download. Save the file locally after downloading.
You’re taken to a course area — sometimes on a separate platform — with login or enrollment instructions. Follow the link and sign in with the email you purchased with where possible.
You get an invite or instructions to join a community space (for example Discord or another platform). Access usually continues for as long as your membership is active.
Software and licensed assets deliver a license key, shown on the thank-you screen and in the License key column of Purchases. Copy it into the app or site where it’s redeemed.
Some products send you to the creator’s own delivery page or app right after purchase, carrying your order details along so they can grant access.

​
Lost or broken access

If you previously had access but now can’t get in:
  • Downloads: try the original email links again, or the Get product button in Purchases. Creators occasionally update how files are delivered.
  • Courses / communities: confirm you’re logging in with the email you purchased with.
  • Subscriptions: check that the subscription is still active — a failed renewal can suspend access until you update your card. See Managing subscriptions.
  • Links won’t open: try another browser or device, and disable VPNs or extensions that might interfere.
When contacting the creator for help, include:
  • Your name.
  • The email you used to purchase.
  • Any order or receipt ID you have.
  • A short description (and a screenshot) of what’s not working.