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Two gentle offers that win back buyers who hesitate. Both are set per product, in the product editor’s Checkout step.
Exit offers and downsells are part of the Growth plan and above.

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Exit offer

When a buyer is about to leave the checkout, a small dialog offers a discount you choose (a percentage or a fixed amount).
  • When it shows. After the buyer has been on the checkout for at least 10 seconds and then moves the pointer out through the top of the window (toward the tabs). On phones: when they press back, or come back to the tab after leaving it idle.
  • Once per visit. It shows at most once per browser session, and never when a discount is already applied.
  • Respectful. A clear close button, Escape and a click outside all close it. Nothing is applied unless the buyer clicks Apply.
  • A real discount code. Turning the offer on creates a discount (for example EXIT10-K7QX2M) that you’ll see in Discounts. Its usage is counted like any other code. Turning the offer off deactivates it.

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Downsell

When a buyer removes an order bump, the checkout suggests a cheaper product instead, at the price you set (or the product’s own price). The buyer can add it with one click or dismiss it. It is offered once, and only when it is cheaper than the add-on they removed. The downsell is paid in the same payment as the main product and delivered like an order bump: the buyer gets both products, and it appears on the order with the other add-ons.

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API

Configure both with PATCH /products/{id}/exit-offer (API key). See Payment plans and exit offers.