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Subscription retention keeps your recurring revenue recurring. It has three parts, each switched on separately from Retention in the dashboard sidebar. All three are part of the Pro plan; the reports stay readable on every plan.

Failed payment recovery

Retries failed renewals on day 1, 3, 5 and 7 and emails the subscriber a secure link to update their card.

Cancellation save offers

When a subscriber cancels, ask why and offer a pause or a discount first.

Intro pricing

Charge less for the first periods, then invite loyal monthly subscribers to switch to yearly.

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Failed payment recovery

When a renewal fails, Pocketsflow:
  1. Records it and lists the subscription under Retention → Failed payments → At risk, with the amount, the failure reason and the next retry.
  2. Emails the subscriber a secure link to their subscriber portal. The link expires after 14 days and only lets them update their card or retry the payment — it can’t cancel anything. A reminder goes out on day 5.
  3. Retries the payment on day 1, 3, 5 and 7 after the first failure. The payment processor also retries on its own schedule; when its next attempt is within a day, that attempt counts as the step and we don’t add another. A payment is never attempted twice at once, and a payment that was already collected is never charged again.
  4. Applies your final action one day after the last retry: cancel the subscription, pause it (the unpaid renewal is voided, the subscriber keeps access) or keep it as it is.
When the subscriber pays — from the email, from the portal’s Retry payment now, or on a retry — the subscription is marked Recovered and counts towards Recovered revenue.

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Cancellation save offers

Turn on save offers per subscription (Retention → Save offers → Edit). When a subscriber clicks Cancel subscription in their portal they:
  1. Pick a reason — too expensive, not using it enough, missing something, ran into problems, switching, or something else — and can add a note.
  2. See your offers — a pause of up to 1–3 months (no charges, access kept, billing restarts automatically) and/or X% off their next N payments. The offer that answers their reason comes first.
  3. Confirm — accept an offer, or cancel. Canceling is always one click away.
Every flow is recorded: the Saved subscriptions report shows how many subscribers you kept, the revenue kept per period, and why people cancel.
A subscriber can be saved once every 180 days. The discount offer is only shown when it can be applied to that subscriber’s own billing plan; the pause offer is always available.

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Intro pricing

Per subscription (Retention → Intro pricing → Edit):
  • Intro price — for example 1.00 for the first month, then your regular price. New subscribers check out at the intro price; after the intro payments the regular price applies automatically. An intro price can’t be combined with a free trial, and a discount code at checkout replaces it.
  • Switch-to-yearly offer (monthly subscriptions) — after a number of paid months, the subscriber gets one email and sees an offer in their portal to switch to yearly billing at a discount. The yearly plan starts when the month they already paid for ends, so they’re never charged twice for the same period.

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Webhooks and API

Retention events are delivered to your webhooks: subscription.payment_failed, subscription.recovered and subscription.saved. Everything on this page is also available through the Subscription retention API and the MCP server.