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Dispute fees covered is part of the Volume plan and above.
A dispute (chargeback) costs a $15 fee whether you win or lose. On Volume, Pocketsflow covers that fee and our team writes the response with the order’s evidence. You don’t have to do anything.

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What you see

Open the disputed order. In the Disputed card:
  • Dispute fee covered by Pocketsflow — $15.00
  • the response status: Response queued, Writing the response, Response submitted, then Dispute won or Dispute lost.
You can still add details for our team with Get help with a dispute.

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What is covered

A dispute is covered when:
  • the sale was made while you were on the Volume plan (sales from before you upgraded are not covered);
  • you have not used this month’s covered disputes yet (10 per calendar month, UTC);
  • the store is in good standing.
When a dispute isn’t covered, the order says why, for example This sale was made before your Volume plan started.

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How the fee reaches you

The covered fee is recorded on the order the moment the dispute arrives. Our finance team settles it with your payouts. When automatic transfers are on, the order says Added to your balance once the fee has been sent to your payouts account.

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API and AI agents

  • GET /creator-services shows your monthly usage (disputeCover.usage).
  • GET /creator-services/dispute-covers lists every dispute dispute cover looked at, covered or excluded with the reason.
  • GET /creator-services/dispute-covers/{saleId} returns one order’s cover (404 when it has none).
Reads are never gated. MCP tools: list_dispute_covers, get_dispute_cover. See the endpoint reference.