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Taxes and invoices matter for both compliance and customer trust. This guide explains what Pocketsflow does automatically, what remains your responsibility, and where the documents live.

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How tax is handled

Set up tax handling in Settings → Taxes before selling. Pocketsflow calculates tax at checkout using your selected option, business address, and tax registrations. We do not provide tax advice; consult a qualified tax professional about your obligations.

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Choose how tax is handled

When you first open the dashboard, choose one of these options:
  • We collect and remit tax. Eligible tax is calculated, collected, and remitted automatically.
  • We collect tax, I remit it. Tax is calculated at checkout and included in your payout. You are responsible for registrations, returns, and remittance.
  • I’ll handle tax myself. No tax is calculated, collected, or displayed at checkout. You are responsible for calculating, collecting, and remitting any applicable tax.
In Settings → Taxes, keep your business address current, add registration numbers where applicable, and choose whether your displayed prices include tax or tax is added at checkout. These choices affect how tax is handled for future sales; they do not replace professional tax advice. In practice:
  • The price you set is your revenue (the order’s amount before tax / subtotal). Where the provider adds tax, the buyer’s total (gross) is the subtotal plus the collected tax.
  • Any tax collected is not your income — it’s remitted onward. Your payouts and fees are calculated from the subtotal, not the gross.
  • Whether tax is added, and at what rate, depends on the buyer’s country, your business address and registrations, and the rules that apply at purchase time.
Each order stores the tax detail so it’s always auditable:
You remain responsible for your own tax obligations. Whether and how much you owe depends on your country and circumstances — consult a tax advisor and your platform/payment agreements. If you need to build additional tax into your pricing, set your prices accordingly.

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Invoices & receipts for buyers

After a successful purchase, the buyer automatically receives:
  • A purchase confirmation email with an order reference (the last characters of the order ID) and a link to their product.
  • An invoice email for paid orders, itemizing the product, tax percentage, and total, along with your seller details.
Point buyers to:
  • Their email confirmation and invoice after purchase.
  • The buyer portal / manage-purchases link in that email, where they can review past orders.
For the full buyer experience, see Invoices & receipts.

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Resending a receipt

If a buyer loses their email, open the order under Orders & customers and use Resend receipt to send the confirmation again to the buyer’s email.

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Invoices & exports for creators

The invoice emailed to the buyer is generated from your account details, so keep them current under Account & security and Settings → Taxes:
  • Seller name and contact email.
  • Address (city, state, ZIP, country).
  • Tax ID, if you have one — it’s printed on the invoice.
For accounting, you can export your orders and subscriptions to CSV from the dashboard (full export or only records since your last export) and hand them to your bookkeeper or import them into your accounting software. Each row includes the amount, country, status, and payment reference.
  • Invoices page (marketing): https://www.pocketsflow.com/invoices
  • Refund Policy: https://www.pocketsflow.com/refund-policy
  • Terms & Conditions: https://www.pocketsflow.com/terms