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Payouts are how money flows from your buyers, through Pocketsflow’s payment infrastructure, into your own account. This guide covers configuration, timing, and reconciliation.

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How payouts work

1

Buyers pay at checkout

The provider captures the payment for the full gross amount (including any tax collected).
2

Fees are deducted

The platform fee (a flat 2%), payment-processing fees, and any affiliate commission are taken out. See Pricing & fees.
3

Your net accrues to your balance

The remaining net amount accumulates in your connected payout account’s balance.
4

Funds are paid out on your schedule

Your balance is released to your bank account on the schedule you set (or on demand).
The exact timing and method depend on your region, your provider, and your payout configuration.

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Connecting your payout account

Before you can receive money you must connect a payout account and pass verification:
  1. In the dashboard, go to Settings → Payments and connect your payouts account.
  2. Provide the required details: country, business type (individual or company), legal name / identification, and your payout destination (for example, a bank account).
  3. Complete any identity and business verification (KYC/KYB) the provider requires.
Live payouts are held until business verification is complete. The first real sale flags your account as needing verification; once the provider marks your payout account connected, Pocketsflow auto-approves you and releases payouts. If verification is bounced back, you’ll be asked to resubmit. See Account & security.
Connect your payout account early — before your launch — so your first real sales aren’t stuck waiting on verification. The same connected payout account is also what pays affiliate and partner commissions; PayPal cannot be used for those.

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Balance: available vs pending

Your balance is split into two buckets:
  • Pending — funds from recent sales that are still inside the provider’s clearing/holding period and not yet withdrawable.
  • Available — funds that have cleared and can be paid out to your bank.
New sales land in pending first and move to available after the holding period, which exists to cover refunds and disputes.

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Payout schedule

You control how often available funds are sent to your bank. From your payout settings you can choose: There is also a delay (holding) period — the number of days between when a payment clears and when it becomes eligible for payout. Your dashboard shows the current interval and delay days.

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Pay out now

If your schedule is set to manual (or you simply want your money sooner), you can trigger an immediate payout of your available balance. Each currency in your balance is paid out separately, and every attempt returns a status so you can see if any currency failed.

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Viewing payout history

The Payouts / Balance section shows:
  • Your current available and pending balances (per currency).
  • Every past payout with its date, amount, currency, and status.
  • Your active payout schedule and delay days.
Use this to reconcile bank deposits against Pocketsflow activity for accounting and bookkeeping. Each order’s net figure tells you what accrued toward these payouts.

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Common questions

Subtract the platform fee (2%), processing fees, any affiliate commission, and any refunds/disputes in the period. Tax collected by the provider was never your revenue. Open the individual orders to see each breakdown.
It’s likely still in the pending holding period, or your account is still awaiting verification. Pending funds move to available automatically once cleared.
A currency-specific error (for example, no external bank account for that currency, or the account not being fully enabled) can fail one currency while others succeed. Check the status returned for each currency and confirm your bank details.
Balances and payouts are tracked per currency, and each currency is paid out separately.
If you still have questions, reach out via Contact support with specific order IDs.