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If something isn’t working with your purchase, we want you to get help quickly. This guide explains the best way to reach out so your issue can be resolved as fast as possible.

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Start with the creator

In most cases, the fastest resolution comes directly from the creator. Try this first:
  1. Reply to your purchase confirmation email.
  2. Look for a Contact or Support link on the product page or the creator’s website.
Include:
  • The email you used at checkout.
  • Any order or receipt IDs.
  • A clear description of the issue (for example, “download link not working”, “charged twice”, “need invoice updated”).

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When to contact Pocketsflow support

If you’ve tried to resolve the issue with the creator and still need help, or if something appears clearly fraudulent or abusive, you can contact the Pocketsflow team. From the main site:
  • Support: https://www.pocketsflow.com/support
  • Help Center: https://helpcenter.pocketsflow.com
When contacting Pocketsflow, provide:
  • Your full name.
  • Email used at checkout.
  • Links to the product page.
  • Screenshots of any error messages or unusual behavior.

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Reporting a seller

If you believe a seller is violating policies (for example, selling prohibited items or acting fraudulently), you can report them:
  • Report a seller: https://www.pocketsflow.com/report
For more on rules and expectations, see Resources & policies.