When to report a seller
Consider reporting when you see:- Products that appear to be scams or are clearly misleading.
- Prohibited items or content that violates laws or platform rules (see the Prohibited Items policy).
- Intellectual-property abuse — someone reselling content that isn’t theirs.
- A seller refusing to honor clearly stated policies, or acting abusively.
- Fraudulent charges or a listing that doesn’t match what’s delivered.
A purchase not meeting your personal expectations is usually a refund
matter, not a policy violation. Try the creator first and see
Buyer refunds. Report a seller when a rule appears to be
broken.
How to report
Use the official reporting form:Report a seller
pocketsflow.com/report- Links to the product page or seller.
- Screenshots of the issue (listing, messages, or charges).
- Your order or receipt IDs, if relevant.
- Any communication with the seller.
- A clear description of which rule you believe was broken.
What happens next
1
Review
The Pocketsflow team reviews your report against the platform policies.
2
Investigation
Additional information may be requested from you or the seller.
3
Action
Where warranted, actions can include warnings, listing removal, payout holds,
suspension, or removal from the platform.
If you were financially harmed
Reporting a seller is separate from getting your money back. If you paid for something fraudulent:- Request a refund and, if needed, contact Pocketsflow support.
- As a last resort, you may dispute the charge with your bank (see the Disputes Policy).