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The Pocketsflow Help Center is the public support hub for both creators and buyers. Use it alongside this documentation site: the docs explain how things work in depth, while the Help Center focuses on quick answers and troubleshooting.

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Where to go

Help Center

helpcenter.pocketsflow.com — search articles and browse guides.

Support

pocketsflow.com/support — contact the team directly.

Status

Check whether an issue you’re seeing is a known incident.

Report a seller

Flag a product or seller that violates policy.

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Use the Help Center to

  • Search for answers to a specific question.
  • Browse guides written for common problems.
  • Learn from examples of how other creators and buyers solve similar challenges.

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Choosing the right channel

Start with the creator (reply to your confirmation email), then use the self-serve guides in Buyer support. Contact Pocketsflow support only if the creator can’t resolve it or something looks fraudulent. See Contact support.
Search the Help Center and this documentation first. For account-specific issues (payouts, verification, a specific order), contact support with your account email and the relevant IDs.
Use the API & Webhooks documentation and the interactive reference at api.pocketsflow.com/docs. Contact support for account-specific or billing questions.

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What to include when you contact support

Giving the team the right details up front avoids back-and-forth:
  • Your account email (creators) or the email used at checkout (buyers).
  • Relevant order, subscription, or receipt IDs.
  • Links to the product or page involved.
  • A clear description of what you expected vs. what happened.
  • Screenshots of any error messages.