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Refunds and disputes are a normal part of running a digital product business. This guide explains the concepts and points you to the canonical policies on pocketsflow.com.

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Refunds

Refunds happen when:
  • You decide to return money to a buyer (for example, a satisfaction guarantee).
  • A transaction is reversed due to regulatory or card-network rules.
Key points:
  • Refunds reduce your net earnings and may impact upcoming payouts.
  • In some cases, fees may not be fully returned—refer to your agreements for specifics.
Pocketsflow maintains a public Refund Policy that governs what buyers can expect:
  • Refund Policy: https://www.pocketsflow.com/refund-policy
Align your own promises and guarantees with this policy to avoid confusion.

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Disputes and chargebacks

Disputes (sometimes called chargebacks) are initiated by buyers through their bank or card issuer. Common reasons:
  • Buyer doesn’t recognize the charge.
  • Buyer believes they didn’t receive the promised product.
  • Buyer claims the transaction was unauthorized.
When a dispute occurs:
  • Funds may be held or debited while the dispute is being investigated.
  • You may be asked to provide evidence (for example, access logs, communication, or delivery proof).
Pocketsflow maintains a Disputes Policy describing how these cases are handled:
  • Disputes Policy: https://www.pocketsflow.com/disputes-policy

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Best practices to reduce disputes

  • Use clear product descriptions and set realistic expectations.
  • Make access instructions and download links obvious.
  • Provide responsive support and clear refund options.

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Prohibited items and acceptable use

Certain products and behaviors are not allowed and may lead to account action. Review:
  • Prohibited Items: https://www.pocketsflow.com/prohibited-items
  • Acceptable Use Policy: https://www.pocketsflow.com/aup
Staying within these policies reduces the risk of disputes, refunds, and account issues.