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If you bought a subscription or membership from a creator using Pocketsflow, you can manage it yourself from a native, branded subscriber portal — no need to email the creator for routine changes like cancelling, resuming, or updating the card on file. This page explains where the portal is, what you can see and do in it, how to read your subscription’s status, and what happens when a renewal payment fails.
You’re subscribing directly to the creator. Pocketsflow, with its payment infrastructure, powers billing behind the scenes — it stores your card, runs the renewal schedule, and retries failed charges. The creator sets the price, billing frequency, trial length, and refund terms, within the platform’s policies.

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How to open your portal

From your emails

Every subscription email — your activation/receipt email and each renewal receipt — carries a direct Manage subscription link to your portal. This is the quickest way in.

From your Pocketsflow account

If you created an account at checkout, sign in and open Purchases. Find the subscription and click Manage subscription to jump straight to the portal.
Your portal has its own address on the creator’s Pocketsflow subdomain:
The link is unique to your subscription — it carries both the subscription’s ID and your personal subscriber ID — so treat it like a private link and don’t share it. You don’t need a password; the link itself grants access.
A portal link only works when it’s complete. If you copied a truncated link, or one that still contains placeholder text like {subscriptionId} or {subscriptionCustomerId}, the page shows an “invalid link” message instead of opening. Go back to the original email or your Purchases page and use the button there.

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Creating an account to keep everything in one place

After a successful purchase, the confirmation screen invites you to create a free account or sign in. Doing so links the purchase to your account so every order and subscription you’ve made through Pocketsflow appears together under Purchases — each row shows the product or subscription name, order ID, status, amount paid, purchase date, and next invoice date. From a subscription row, Manage subscription opens the portal described below.
Use the same email you paid with when you create your account. That’s how your past purchases get matched to you.

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What you’ll see in the portal

The portal opens on a branded page headed by a short message the creator wrote for you (for example, “Manage your Pro membership below”). Under it you’ll find:
The plan name, the price and billing frequency (weekly, monthly, or yearly), your next billing date, and a live status badge — active, trialing, past_due, paused, or canceled. The status table below explains each one.
Every charge on the subscription is listed in date order — the initial payment when you signed up, plus each renewal afterwards — with the amount, date, and a receipt for your records. See Invoices & receipts for how to download them.
Depending on your current status you’ll see the relevant actions: Cancel (schedules the subscription to end at the period end), Resume (undoes a pending cancellation), and Manage / Update payment method (updates the card on file). Each is covered in detail below.

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Understanding your status

Your subscription moves through a few states over its life. The status shown in your portal comes straight from our payment infrastructure and tells you what you can and can’t do.
Only the creator can pause and later resume a subscription — that isn’t in your self-service portal. If you’d prefer a pause instead of a full cancellation, contact the creator and ask.

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Cancelling your subscription

Cancelling from the portal uses cancel-at-period-end: you keep everything you’ve paid for and it simply stops renewing.
1

Open the portal

Use Manage subscription from your Purchases page or any subscription email.
2

Choose Cancel

Confirm the cancellation. The status changes to canceled and the portal shows the date your access ends.
What cancelling does:
  • You keep access until the end of the period you already paid for. You are not cut off immediately.
  • No future renewals are charged.
  • The status becomes canceled and the portal shows the exact end date.
What cancelling does not automatically do:
  • It does not refund the current or past periods. Refunds follow the creator’s policy — see Buyer refunds.
  • It does not delete your account or purchase history.

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Resuming a cancellation

Changed your mind before the end date? As long as the period you paid for hasn’t elapsed yet, you can undo the cancellation yourself.
1

Open the portal

A subscription that’s set to end shows a Resume action while it’s still within the paid period.
2

Choose Resume

The pending cancellation is removed, the status returns to active, and normal renewals continue on your usual billing date.
If the period has already ended and the subscription has fully lapsed, there’s nothing left to resume — simply subscribe again, or ask the creator to re-enable it.

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Updating your payment method

Cards expire and banks occasionally decline recurring charges. Keep the card on file current to avoid losing access.
1

Open the portal and choose Manage / Update payment method

The Manage action hands you off to the secure payment page — the same infrastructure that processes your renewals — so your card details are entered directly on their PCI-compliant page, never stored by the creator.
2

Add or replace your card

Enter the new card and save it as the default for future renewals.
3

Return to your subscription

Once saved, the new card is used for the next renewal. If you were past_due, the next retry usually restores you to active.
Update your card as soon as it expires or a renewal fails. While a subscription is past_due, access can be suspended if the automatic retries keep failing.

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When a renewal payment fails

If a scheduled renewal charge is declined:
  1. The subscription moves to past_due and the payment is retried automatically over the following days.
  2. You may receive an email asking you to update your payment method.
  3. If retries keep failing, the subscription can end and become canceled.
To recover access quickly, open the portal, choose Manage / Update payment method, and add a valid card. Confirm the number, expiry, CVC, and billing postal code are correct and that the card has funds. Once a working card is on file, the next retry usually returns you to active. If your bank is blocking the charge, contact them and ask them to allow recurring payments to the creator, then try again.

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Refunds

Cancelling stops future charges but doesn’t refund past ones. Whether a specific charge in your payment history can be refunded depends on the creator’s policy. See Buyer refunds for how to request one and what to expect.

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Troubleshooting

The available actions depend on your current status. Resume only appears while a cancellation is pending and the paid period hasn’t ended. Cancel doesn’t appear on a subscription that’s already canceled or paused. If a subscription is paused, only the creator can resume billing.
A new card is charged on the next retry, not instantly. Give it a little time, or contact the creator and ask them to retry the charge now.
That’s expected. Cancelling is cancel-at-period-end — you keep access until the paid period runs out. The portal shows the exact end date.
Every charge — the initial payment and each renewal — is listed in the portal’s payment history with a receipt. See Invoices & receipts.

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Need more help?

If you can’t complete a change in the portal, or the option you need isn’t available (for example, pausing, or an early-cancellation refund):
  • Reply to your original confirmation email, or use the creator’s support link.
  • Include:
    • The email you used at checkout.
    • The order or subscription ID from your receipt or Purchases page.
    • A clear description of the change you want.
If you believe something is being handled unfairly, see Report a seller and the platform policies.