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If you bought a subscription or membership from a creator using Pocketsflow, you may want to manage it later. This guide explains the common options from a buyer’s perspective.

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Finding your subscription

Start from:
  • The original purchase confirmation email.
  • Any follow-up emails that mention “subscription” or “membership”.
These emails often contain:
  • A link to a customer or billing portal.
  • Instructions from the creator on how to manage your subscription.

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Common actions

Depending on how the creator has set things up, you may be able to:
  • Update payment method – change the card used for future renewals.
  • Change plan – move between different tiers (for example, monthly ↔ yearly).
  • Cancel – stop future renewals while retaining access until the current period ends.
If these options are not visible, contact the creator directly using the support details in their emails or on their site.

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Cancellation timing

When you cancel:
  • In most cases, you keep access until the end of the current billing period.
  • Future charges are stopped.
Always review:
  • The creator’s refund policy.
  • Any specific terms on the product page.
For more on refunds, see Buyer refunds.

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Failed payments

If a renewal payment fails:
  • The subscription may enter a “past due” or similar status.
  • You may receive emails asking you to update your payment method.
  • Access may be limited if the issue isn’t resolved.
Update your payment details as soon as possible to avoid disruption.

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Need help?

If you’re unable to manage your subscription via the provided links:
  • Reply to the original confirmation email with your request.
  • Include:
    • The email you used at checkout.
    • Any order IDs you see in receipts.
    • A clear description of the change you want.
If you believe something is wrong or not being handled fairly, see Report a seller and review the platform policies linked from Resources & policies.