Dedicated account manager - Pocketsflow Docs

A dedicated account manager is part of the Volume plan and above.

Meet your account manager

When you move to Volume, we assign you an account manager within one business day. They appear on the Support page with their name, photo and email, and a Book a call button for launches, migrations or anything urgent.

A shared Slack channel

Press Request a shared Slack channel on the same card. Our team sets the channel up and invites the email on your account; the card then shows Open Slack channel. You only need to ask once.

API and AI agents

GET /creator-services/account-manager returns your manager (or null while one is being assigned) and the Slack channel state.
POST /creator-services/account-manager/slack-channel requests the channel (an optional note, for example who else to invite). It answers 201 the first time and 200 afterwards.

Both answer 403 FEATURE_LOCKED below Volume. MCP tools: get_account_manager, request_slack_channel. See the endpoint reference.