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Priority support is part of the Pro plan and above.

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Faster replies

Every message you send from Support → New message is marked Priority and goes to the front of our queue. We aim for a first reply within 4 business hours (standard: 24 business hours). Your confirmation email and the Support page show the promise.

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Get help with a dispute

When a buyer disputes a payment, open the order (Orders → the order). In the Disputed card, press Get help with a dispute:
  1. Tell us what happened and what the buyer received (download, access, messages).
  2. Add the response deadline if you know it.
  3. Press Send to our team.
We attach the order for you (amount, product, buyer and status) and open a priority support thread. We reply there with a draft response and the evidence to send. One request per order is open at a time.
On the Volume plan, Pocketsflow also covers the dispute fee and writes the response for you. See Dispute fees covered.

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API and AI agents

  • GET /creator-services shows what your plan includes and the reply promise.
  • POST /creator-services/dispute-help sends a request (saleId, message, optional dueAt); below Pro it answers 403 FEATURE_LOCKED.
  • GET /creator-services/dispute-help?saleId= lists your requests.
MCP tools: get_creator_services, create_dispute_help_request, list_dispute_help_requests. See the endpoint reference.