> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pocketsflow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Help Center

> The Pocketsflow support hub for creators and buyers — where to search articles, contact support, and what to include so you get help fast.

The Pocketsflow **Help Center** is the public support hub for both creators and
buyers. Use it alongside this documentation site: the docs explain how things
work in depth, while the Help Center focuses on quick answers and
troubleshooting.

## Where to go

<CardGroup cols={2}>
  <Card title="Help Center" icon="circle-question" href="https://helpcenter.pocketsflow.com">
    `helpcenter.pocketsflow.com` — search articles and browse guides.
  </Card>

  <Card title="Support" icon="headset" href="https://www.pocketsflow.com/support">
    `pocketsflow.com/support` — contact the team directly.
  </Card>

  <Card title="Status" icon="signal" href="https://app.pocketsflow.com/status">
    Check whether an issue you're seeing is a known incident.
  </Card>

  <Card title="Report a seller" icon="flag" href="https://www.pocketsflow.com/report">
    Flag a product or seller that violates policy.
  </Card>
</CardGroup>

## Use the Help Center to

* **Search** for answers to a specific question.
* **Browse guides** written for common problems.
* Learn from **examples** of how other creators and buyers solve similar
  challenges.

## Choosing the right channel

<AccordionGroup>
  <Accordion title="I'm a buyer with a problem about a purchase" icon="cart-shopping">
    Start with the creator (reply to your confirmation email), then use the
    self-serve guides in [Buyer support](/buyers/overview). Contact Pocketsflow
    support only if the creator can't resolve it or something looks fraudulent.
    See [Contact support](/buyers/contact-support).
  </Accordion>

  <Accordion title="I'm a creator with a question about selling or payouts" icon="store">
    Search the Help Center and this documentation first. For account-specific
    issues (payouts, verification, a specific order), contact support with your
    account email and the relevant IDs.
  </Accordion>

  <Accordion title="I'm a developer integrating the API" icon="code">
    Use the [API & Webhooks](/api-webhooks/overview) documentation and the
    interactive reference at `api.pocketsflow.com/docs`. Contact support for
    account-specific or billing questions.
  </Accordion>
</AccordionGroup>

## What to include when you contact support

Giving the team the right details up front avoids back-and-forth:

* Your **account email** (creators) or the **email used at checkout** (buyers).
* Relevant **order, subscription, or receipt IDs**.
* **Links** to the product or page involved.
* A **clear description** of what you expected vs. what happened.
* **Screenshots** of any error messages.

## Related topics

* [Buyer contact support](/buyers/contact-support)
* [Status](/resources/status)
* [Report a seller](/resources/report-a-seller)
* [Resources & policies](/resources/legal)