> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pocketsflow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payouts

> Understand how earnings accumulate, how to configure your payout schedule, when funds are released, and how to read your payout history.

Payouts are how money flows from your buyers, through Pocketsflow's payment
infrastructure, into your own account. This guide covers configuration,
timing, and reconciliation.

## How payouts work

<Steps>
  <Step title="Buyers pay at checkout">
    The provider captures the payment for the full gross amount (including any
    tax collected).
  </Step>

  <Step title="Fees are deducted">
    The platform fee (a flat 2%), payment-processing fees, and any affiliate
    commission are taken out. See [Pricing & fees](/payments/fees).
  </Step>

  <Step title="Your net accrues to your balance">
    The remaining net amount accumulates in your connected payout account's
    balance.
  </Step>

  <Step title="Funds are paid out on your schedule">
    Your balance is released to your bank account on the schedule you set
    (or on demand).
  </Step>
</Steps>

The exact timing and method depend on your region, your provider, and your
payout configuration.

## Connecting your payout account

Before you can receive money you must connect a payout account and pass
verification:

1. In the dashboard, go to **Settings → Payments** and connect your payouts
   account.
2. Provide the required details: **country**, **business type** (individual or
   company), **legal name / identification**, and your **payout destination**
   (for example, a bank account).
3. Complete any **identity and business verification** (KYC/KYB) the provider
   requires.

<Warning>
  Live payouts are held until business verification is complete. The first real
  sale flags your account as needing verification; once the provider marks your
  payout account **connected**, Pocketsflow auto-approves you and releases
  payouts. If verification is bounced back, you'll be asked to resubmit. See
  [Account & security](/operations/account-and-security).
</Warning>

<Note>
  Connect your payout account **early** — before your launch — so your first
  real sales aren't stuck waiting on verification. The same connected payout
  account is also what pays [affiliate](/operations/affiliates) and
  [partner](/operations/partner-program) commissions; PayPal cannot be used for
  those.
</Note>

## Balance: available vs pending

Your balance is split into two buckets:

* **Pending** — funds from recent sales that are still inside the provider's
  clearing/holding period and not yet withdrawable.
* **Available** — funds that have cleared and can be paid out to your bank.

New sales land in **pending** first and move to **available** after the holding
period, which exists to cover refunds and disputes.

## Payout schedule

You control how often available funds are sent to your bank. From your payout
settings you can choose:

| Schedule    | Behaviour                                                         |
| ----------- | ----------------------------------------------------------------- |
| **Daily**   | Available funds are sent every day.                               |
| **Weekly**  | Sent once a week, anchored to a weekday.                          |
| **Monthly** | Sent once a month, anchored to a day of the month.                |
| **Manual**  | Nothing is sent automatically — you trigger each payout yourself. |

There is also a **delay (holding) period** — the number of days between when a
payment clears and when it becomes eligible for payout. Your dashboard shows the
current interval and delay days.

### Pay out now

If your schedule is set to **manual** (or you simply want your money sooner),
you can trigger an immediate payout of your **available** balance. Each currency
in your balance is paid out separately, and every attempt returns a status so
you can see if any currency failed.

## Viewing payout history

The **Payouts** / **Balance** section shows:

* Your current **available** and **pending** balances (per currency).
* Every past **payout** with its date, amount, currency, and status.
* Your active **payout schedule** and delay days.

Use this to reconcile bank deposits against Pocketsflow activity for accounting
and bookkeeping. Each order's [net figure](/operations/orders-and-customers)
tells you what accrued toward these payouts.

## Common questions

<AccordionGroup>
  <Accordion title="Why is my payout lower than expected?">
    Subtract the platform fee (2%), processing fees, any affiliate commission,
    and any refunds/disputes in the period. Tax collected by the provider was
    never your revenue. Open the individual orders to see each breakdown.
  </Accordion>

  <Accordion title="Why hasn't a recent sale appeared in my available balance?">
    It's likely still in the **pending** holding period, or your account is
    still awaiting verification. Pending funds move to available automatically
    once cleared.
  </Accordion>

  <Accordion title="Why did 'pay out now' report a failure?">
    A currency-specific error (for example, no external bank account for that
    currency, or the account not being fully enabled) can fail one currency
    while others succeed. Check the status returned for each currency and
    confirm your bank details.
  </Accordion>

  <Accordion title="I have multiple currencies — how are they paid?">
    Balances and payouts are tracked per currency, and each currency is paid out
    separately.
  </Accordion>
</AccordionGroup>

If you still have questions, reach out via [Contact
support](/buyers/contact-support) with specific order IDs.

## Related topics

* [Pricing & fees](/payments/fees)
* [Available countries](/payments/available-countries)
* [Refunds & disputes](/payments/refunds-and-disputes)
* [Account & security](/operations/account-and-security)