> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pocketsflow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Priority support and dispute help

> Your tickets are answered first, and our team helps you write chargeback responses.

<Note>
  Priority support is part of the **Pro** plan and above.
</Note>

## Faster replies

Every message you send from **Support → New message** is marked
**Priority** and goes to the front of our queue. We aim for a first reply
within **4 business hours** (standard: 24 business hours). Your confirmation
email and the Support page show the promise.

## Get help with a dispute

When a buyer disputes a payment, open the order (**Orders → the order**). In
the **Disputed** card, press **Get help with a dispute**:

1. Tell us what happened and what the buyer received (download, access,
   messages).
2. Add the response deadline if you know it.
3. Press **Send to our team**.

We attach the order for you (amount, product, buyer and status) and open a
priority support thread. We reply there with a draft response and the
evidence to send. One request per order is open at a time.

<Tip>
  On the **Volume** plan, Pocketsflow also covers the dispute fee and writes
  the response for you. See [Dispute fees covered](/operations/dispute-cover).
</Tip>

## API and AI agents

* `GET /creator-services` shows what your plan includes and the reply promise.
* `POST /creator-services/dispute-help` sends a request (`saleId`, `message`,
  optional `dueAt`); below Pro it answers `403 FEATURE_LOCKED`.
* `GET /creator-services/dispute-help?saleId=` lists your requests.

MCP tools: `get_creator_services`, `create_dispute_help_request`,
`list_dispute_help_requests`. See the
[endpoint reference](/api-reference/endpoints#creator-services).


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