> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pocketsflow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dedicated account manager

> A named person who knows your store, a booking link for calls, and a shared Slack channel with our team.

<Note>
  A dedicated account manager is part of the **Volume** plan and above.
</Note>

## Meet your account manager

When you move to Volume, we assign you an account manager within one business
day. They appear on the **Support** page with their name, photo and email,
and a **Book a call** button for launches, migrations or anything urgent.

## A shared Slack channel

Press **Request a shared Slack channel** on the same card. Our team sets the
channel up and invites the email on your account; the card then shows
**Open Slack channel**. You only need to ask once.

## API and AI agents

* `GET /creator-services/account-manager` returns your manager (or `null`
  while one is being assigned) and the Slack channel state.
* `POST /creator-services/account-manager/slack-channel` requests the channel
  (an optional `note`, for example who else to invite). It answers 201 the
  first time and 200 afterwards.

Both answer `403 FEATURE_LOCKED` below Volume. MCP tools:
`get_account_manager`, `request_slack_channel`. See the
[endpoint reference](/api-reference/endpoints#creator-services).


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