> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pocketsflow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Buyer overview

> Learn what Pocketsflow is, what buying through it looks like, and how to get help as a buyer.

Pocketsflow is a platform creators use to sell digital products and
subscriptions. This page explains what that means for **you as a buyer** — what
you're buying, who you're buying from, how checkout works, and where to turn if
something goes wrong.

## What is Pocketsflow?

Pocketsflow provides creators with:

* **Secure, hosted checkout** for digital products and memberships.
* **Global payments** — cards, wallets (Apple Pay / Google Pay), PayPal, and
  crypto/card options, in many currencies.
* **Delivery and receipts** — automatic access instructions and email receipts.
* **A buyer account** where you can keep every purchase in one place.

When you purchase, you're buying **directly from the creator**. Pocketsflow (and
its payment partners) powers the payment, tax handling, and delivery experience
behind the scenes — similar to how a card terminal or an app store sits between
you and a merchant.

## What you can buy

Creators use Pocketsflow to sell things like:

* Online courses and workshops.
* Guides, eBooks, and playbooks.
* Notion templates and other productivity tools.
* Communities and memberships (often billed as subscriptions).
* Design assets — icons, wallpapers, 3D assets, UI components.
* Software licenses (some products deliver a **license key**).

The exact catalog depends on the creators you buy from.

## One-time products vs. subscriptions

<CardGroup cols={2}>
  <Card title="One-time products" icon="box">
    A single payment. You get immediate access — a download, a link, a license
    key, or an invite. Nothing renews.
  </Card>

  <Card title="Subscriptions & memberships" icon="repeat">
    A recurring payment (weekly, monthly, or yearly), sometimes after a free
    trial. You can manage or cancel it yourself from the
    [billing portal](/buyers/managing-subscriptions).
  </Card>
</CardGroup>

## How a typical purchase works

<Steps>
  <Step title="Open a product page">
    You land on a page the creator shared — from social media, a newsletter, a
    link in bio, or their own site.
  </Step>

  <Step title="Start checkout">
    Click the main call-to-action (for example **Buy now** or **Get access**).
    A Pocketsflow-powered checkout opens.
  </Step>

  <Step title="Enter your details and pay">
    Provide your email and payment details. Your email is where receipts and
    access links are sent, so double-check it.
  </Step>

  <Step title="Get access">
    On success you see a confirmation screen with an access button, and you
    receive a confirmation email. You can also create a free account to save the
    purchase.
  </Step>
</Steps>

For a detailed walkthrough, see [How to purchase](/buyers/how-to-purchase).

## Where to find what you bought

* **Right away:** the confirmation screen and the email receipt both contain
  access links or instructions.
* **Later:** if you created an account, sign in and open **Purchases** to see
  every order and subscription in one list.

See [Accessing your purchases](/buyers/accessing-purchases) for details, and
[Managing subscriptions](/buyers/managing-subscriptions) if you bought a
recurring plan.

## Staying safe

* Check that checkout is hosted on `pocketsflow.com` (typically a creator
  subdomain such as `creatorname.pocketsflow.com`) or the creator's own trusted
  domain.
* Review the product description and refund terms **before** paying.
* Keep your confirmation emails — they often contain the only access links and
  your order IDs.
* Your card details are entered on the payment provider's secure, encrypted
  fields. Creators never see your full card number.

If something doesn't look right, you can [report it](/resources/report-a-seller).

## Getting help

<CardGroup cols={2}>
  <Card title="Common issues" icon="triangle-exclamation" href="/buyers/common-issues">
    Missing email, declined payment, can't access a product, charged twice.
  </Card>

  <Card title="Refunds" icon="rotate-left" href="/buyers/refunds">
    How refunds work and how to request one from the creator.
  </Card>

  <Card title="Contact support" icon="life-ring" href="/buyers/contact-support">
    Reach the creator first, then Pocketsflow if needed.
  </Card>

  <Card title="Help Center" icon="circle-question" href="/resources/help-center">
    Search self-serve articles for creators and buyers.
  </Card>
</CardGroup>

## Related topics

* [How to purchase](/buyers/how-to-purchase)
* [Payment methods](/buyers/payment-methods)
* [Accessing your purchases](/buyers/accessing-purchases)
* [Managing subscriptions](/buyers/managing-subscriptions)
* [Invoices & receipts](/buyers/invoices-and-receipts)